Regulations
REGULATIONS
I. Regulations for the sale of ZIG ZAG online store
Specifying rules of concluding sales contracts through the store, containing the most important information about the Seller, the store and Consumer's rights.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Shopping in the store
§ 5 Payments
§ 6 Execution of the order
§ 7 The right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
§ 12 Provisions regarding Buyers who are not Consumers
Annex No. 1: Sample withdrawal form
§ 1 DEFINITIONS
Working days - days from Monday to Friday, excluding public holidays.
Account - a free store function regulated by separate regulations (service provided electronically), thanks to which the Buyer can set up his individual Account in the Store.
Consumer - Consumer within the meaning of the Civil Code.
Buyers - every entity Buyers in the Store.
Regulations - these regulations.
Shop - ZIG ZAG online store run by the Seller at https://zigzagshop.eu.
Seller - ARKADIUSZ SEBASTIAN HARYCH, an entrepreneur running a business under the name ZIG ZAG ARKADIUSZ HARYCH, entered into the Central Register and Information on Economic Activity conducted by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 6221049479, REGON no. 021159721, ul. Cukrowa 11/16, 52-316 Wrocław.
Service - paid service Service provided by the Seller, consisting in creating individual product designs.
§ 2 CONTACT WITH THE SELLER
1. Postal address: ul. Cukrowa 11/16, 52-316 Wrocław
2. E-mail address: biuro@zigzagshop.eu
3. Phone:+48 883944605
4. Address to return the goods (in the event of withdrawal from the contract): ul. Ceglana 8 T, 63-421 Przygodzice.
5. Address to send the advertised product: ul. Ceglana 8 T, 63-421 Przygodzice.
6. Collection point - a point at ul. Ceglana 8 T, 63-421 Przygodzice.
§ 3 TECHNICAL REQUIREMENTS
1. For the proper functioning of the Store you need:
o A device with Internet access
o An internet browser that supports JavaScript and cookies.
To place an order in the store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.
§ 4 PURCHASES IN THE STORE
1. Prices of goods visible in the Store are total prices for goods, including VAT.
2. The Seller points out that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery of the goods.
3. The product selected for purchase should be added to the basket in the store.
4. Next, the Buyer selects from the available in the Store: the method of delivery of the goods and the payment method for the order, and also provides the data necessary to complete the order.
5. The order is placed at the moment of confirming its content and acceptance of the Regulations by the Buyer.
6. Placing an order is the same as concluding a sales contract between the Buyer and the Seller.
7. The Seller shall provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest at the time of delivery of the goods.
8. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing his data with every possible order.
§ 5 PAYMENTS
1. For the order placed you can pay, depending on the choice of the Buyer:
a. By ordinary transfer to the Seller's bank account.
b. By using a payment card:
Visa
Visa Electron
MasterCard
MasterCard Electronic
Maestro
Through the payment platform:
Shoper payments
Cash on delivery, i.e. cash at the time of delivery to the Buyer. Cash at the time of collection of a personal item. If you choose to pay via the payment platform Shoper Payments, the provider of online payments is Blue Media SA. If the Buyer selects payment in advance, the order must be paid within 7 Business Days of placing the order. The Seller informs that in the case of some payment methods, due to their specificity, the payment of the order by this method is possible only directly after placing the order. By making purchases at the Store, the Buyer accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.
§ 6 ORDER COMPLETION
1. The seller is obliged to deliver the goods without defects.
2. The term of the contract is indicated in the store.
3. In the event that the Buyer chose payment in advance for the order, the Seller will proceed with the order after paying for it.
4. In a situation where, within one order, the Buyer purchased goods with different delivery dates, the order will be processed within the deadline for the goods with the longest term.
5. Countries in whose territory the supply is effected:
o Republic of Poland
o European Union countries
Goods purchased in the Store are delivered depending on which delivery method the Buyer chose:
6.
a. Via courier
b. Via Poczta Polska
c. By electronic means - in the case of digital content
7. The Buyer may collect the goods personally at the Receipt Point during the opening hours.
8. If the Buyer chooses a personal collection, the goods will be ready for collection at the indicated date of order completion, and if the Seller indicated the date of sending the goods - within this period.
§ 7 RIGHT OF WITHDRAWAL FROM THE AGREEMENT
1. The consumer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. If, at the express request of the Buyer being a Consumer, the Seller commenced the provision of paid services to the Buyer before the expiry of the date indicated in paragraph. 3 - The Buyer shall bear the costs of these services, justified by the Seller, equal to the amount proportional to the scope of services fulfilled until the Consumer has informed the Seller about the withdrawal from the contract.
3. The deadline to withdraw from the contract expires after 14 days from:
a. In which the Consumer came into possession of the good or in which a third party other than the carrier and indicated by the Consumer became the owner of the good.
b. In which the Consumer came into possession of the last item or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last of the things in the case of a contract obliging to transfer the ownership of many things that are delivered separately.
c. Conclusion of the contract - for other contracts.
4. In order for the Consumer to exercise his right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, of his decision to withdraw from the contract by an unambiguous statement (for example, a letter sent by mail or information sent by e-mail).
5. The consumer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.
6. To meet the deadline for withdrawing from the contract, it is enough for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
EFFECTS OF WITHDRAWAL FROM THE AGREEMENT
7. In the event of withdrawal from the contract, the Seller shall return to the Consumer all payments received from him, including delivery costs (except for additional costs resulting from the method chosen by the Consumer other than the cheapest method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Consumer's decision on exercising the right to withdraw from the contract.
8. The reimbursement will be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in each case the Consumer will not incur any fees in connection with this reimbursement.
9. The seller may withhold the return of the payment until receipt of the goods or until proof of his return is provided to him, depending on which event occurs first.
10. The seller asks you to return the goods to the following address: ul. Ceglana 8 T, 63-421 Przygodzice immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends back the goods before the expiry of the 14-day period.
11. The consumer bears the direct costs of returning the goods.
12. The consumer is only liable for a decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.
13. If, due to its nature, the goods can not be sent back in the ordinary mode by post, the consumer will also have to bear the direct cost of returning the goods. The Consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.
14. If it is necessary to return funds for a transaction made by the customer with a payment card, the seller will be refunded to the bank account assigned to the Buyer's payment card.
§ 8 EXCEPTIONS FROM THE RIGHT TO WITHDRAW FROM THE AGREEMENT
1. The right to withdraw from a distance contract is not entitled to the Consumer in relation to the contract:
a. In which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specification or serving to satisfy his individual needs.
b. In which the object of the service are things that after delivery, due to their nature, are inseparably connected with other things.
c. In which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery.
d. For the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.
e. For the delivery of digital content that is not recorded on a tangible medium, if the performance began with the Consumer's explicit consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract.
f. For the provision of services, if the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the performance of the service that he would lose the right to withdraw from the contract after the entrepreneur's performance.
§ 9 COMPLAINTS
1. In the case of a defect in the goods, the Buyer has the opportunity to advertise the defective goods on the basis of the warranty or guarantee provided in the Civil Code, if the guarantee has been granted.
2. By using the warranty, the Buyer may, on the terms and in the deadlines specified in the Civil Code:
a. Submit a price reduction statement
b. With a material defect - submit a statement of withdrawal from the contract
c. Demand for the replacement of things to be free of defects
d. Request removal of the defect
3. The Seller asks to submit a complaint based on the warranty to the postal address or electronic address indicated in § 2 of the Regulations.
4. Complaints regarding the Service provided should be sent to the electronic address indicated in § 2.
5. If it turns out that in order to resolve the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver the goods, in the case of the Consumer at the Seller's cost, to the address of ul. Ceglana 8 T, 63-421 Przygodzice.
6. If the product has been granted an additional warranty, information about it, as well as its terms, is available in the product description in the store.
7. Complaints regarding the operation of the Store should be directed to the e-mail address indicated in § 2 of the Regulations.
8. Consideration of the complaint by the Seller will take place within 14 days.
9. In the case of Services offered in the Store, the sales regulations apply accordingly.